Assessing Customer Risk with Automated KYB, KYC, and AML Software

Assessing Customer Risk with Automated KYB, KYC, and AML Software

Assessing Customer Risk with Automated KYB, KYC, and AML Software

With financial crime, fraud, and money laundering quickly taking precedence as some of the most aggressively expanding forms of crime across the globe, having a risk-based approach to monitoring your current customer base, as well as verifying the identities of new entities is essential to circumventing criminal activity and providing safeguards that allow users to navigate your institution with peace of mind.

A risk-based approach, as defined by the Financial Action Task Force (FATF) focuses on the identification, assessment, and understanding of money laundering and other types of financial crime through Customer Due Diligence (CDD) as well as Know Your Customer (KYC) protocols. When integrated into your regular securities framework and operations, KYC procedures can reduce costs, boost AML efficiency, and help contribute to a safer global marketplace for all entities to navigate.

Below, we’ll take a closer look at some of the key elements of taking a risk-based approach to evaluating entities and circumventing fraud, as well as the benefits of using a trusted KYC software provider like iComply to streamline your procedures. Read on to learn more!


What Are the Main Steps to Implementing a Risk-Based Approach?

While there are many different factors that contribute to taking a holistic approach to circumventing fraud, there are a few main variables that make up a solid risk-based plan. These aspects include:

Assessing Risk and Value

It comes as no surprise that the backbone of adopting a risk-based approach to AML involves painting a clear picture of the risk associated with certain customers through the development of detailed profiles that allow you to carefully, and accurately, segment clients as needed. Core components that help assign a risk value include your ability to verify their identity and/or financial information, known activities and patterns of behaviors that may cause concern, geographical location, and more.

Should a prospective customer raise cause for concern, you should also have refined Enhanced Due Diligence (EDD) protocols in place that allow you to dig deeper and clarify any missing variables that would allow you to make a definitive decision before moving forward.


Efficiency and Practicality

While manual reviews can solicit valuable information about clients, they are often non-practical in fast-paced business environments that demand results as quickly as possible to avoid downtime and inconvenience for users. Automated AML and KYC platforms not only help to eliminate accidental biases and the risk of human errors, but they also streamline your operations and allow you to seamlessly conduct AML screening in a significantly faster (and much more reliable) manner.

At iComply, we believe that taking a risk-based approach to KYC and AML doesn’t have to mean long wait times and further headaches. Our innovative suite of modular risk assessment software puts compliance in your hands with ease, integrating with existing security frameworks in a matter of minutes and adopting regulations across the globe for maximum protection and compliance.

Evaluating on a Micro Level

When countering finCrime and the many risks associated with criminal activity, there is no denying that it’s important to be aware of the macro-level effect such efforts have on the global marketplace, including reducing human trafficking statistics, combatting the international drug trade, circumventing terrorist financing, and more. With that being said, it’s just as important to look at the successes garnered on a micro-level, with businesses and institutions understanding that their efforts must focus specifically on an individual customer level to stay as compliant and accurate as possible. Clearly identifying parties within your own unique database plays a key role in both micro and macro efforts to reduce the harm of finCrime, and ensure that your institution will always be on the right side of compliance laws in the process.

What About Assessing Dynamic Risk?

Risk, much like the customer data it is attached to, is not a stagnate prospect. Companies and institutions that only conduct KYC and AML measures when new accounts are opened miss one of the most important parts of crime reduction. It should always be anticipated that customer information will change regularly, with new details like new associations and behaviors directly influencing their actual level of risk. Inaccurate risk scores fuelled by outdated information pose a serious risk to AML efforts, and it is estimated that including continuous review measures like transaction monitoring and customer, screening can reduce your risk of misclassifying your risk profiles by 25-50%.

Dynamic risk assessment, that is, assessing the risk that arises from sudden events in real-time, gives your company the power to pivot as needed at the moment and deal with the very real challenges associated with handling high-profile clients like PEPs and more.

Implement a Proven Risk-Based KYC Approach with iComply

At iComply, we know that compliance with KYC and AML legislations is essential to circumventing the rise in financial crimes across the globe and avoiding fines from international legislators. Our modular suite of KYC, KYB, and AML products not only ensures you have everything you need to manage and maintain a wide range of jurisdictional AML regulations and conduct risk-based assessments but also automates your customer identification and risk screening processes more intuitively than ever before.

Book a demo with our team today to learn more about iComply’s AML solutions and discover how iComplyKYC can be customized to fit the unique risk screening needs of your organization.

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Is your AML compliance too expensive, time-consuming, or ineffective?

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Ensuring Compliance in Fintech: Best Practices and Strategies
Ensuring Compliance in Fintech: Best Practices and Strategies

Compliance is a critical component for fintech companies to operate legally and ethically in a highly regulated environment. This article explores best practices and strategies for ensuring compliance in fintech. Best Practices...

The Importance of KYC Compliance for Fintechs
The Importance of KYC Compliance for Fintechs

The Importance of KYC Compliance for Fintechs Know Your Customer (KYC) compliance is crucial for fintech companies to verify the identities of their customers, mitigate risks, and adhere to regulatory requirements. This article...

Spotlight On: The Role of AML in Ending Human Trafficking

Spotlight On: The Role of AML in Ending Human Trafficking

Spotlight On: The Role of AML in Ending Human Trafficking

Human trafficking and modern slavery remain two of the most challenging humanitarian issues for international legislators and law enforcement agencies to resolve—due in large part to the the level of difficulty to uncover hidden channels and illegal measures that sustain these trafficking networks. According to the Council on Foreign Relations, there are 49.6 million people around the world living in modern slavery. Of this number, 27.6 million people are subjected to forced labour and 22 million were victims of forced marriages.

With the International Labour Organization estimating that human trafficking generates US$150 billion globally, the cost of failing to prevent such atrocities is clear, and compliance with evolving regulations is undeniably essential.

Preventing human exploitation is critical, and strong AML and KYC protocols are essential in achieving this goal. That’s why incorporating appropriate solutions into your current framework is crucial. Strong compliance software can help eliminate ambiguity and reduce the risk of human error, making it an essential tool in preventing serious crimes and protecting vulnerable individuals. By streamlining your business processes and enhancing compliance protocols, you can achieve better outcomes and safeguard your organization’s reputation.

That’s why we’ve developed an award-winning, truly comprehensive KYC + KYB platform that is designed to eliminate ambiguity and the risk of human error. Our solution produces superior outcomes that not only streamline your business but also help protect vulnerable individuals from serious crimes.

In honour of National Human Trafficking Awareness Day in Canada this February, we’ll take a closer look at some of the global realities of human trafficking, as well as the role of AML when it comes to prevention.

Human Trafficking is a Global Epidemic

The harm caused by any and all forms of human trafficking and exploitation is immense and pervasive in today’s society. As of the end of 2022, 49.6 million victims are still suffering from the danger of human trafficking and modern slavery.

One of the most common misconceptions in the Western hemisphere is that human trafficking is a problem relatively isolated to lower-income countries and geographical regions. In truth, human trafficking affects every country, regardless of its political or socioeconomic standing.

Evolving technology and the ease with which money and other digital assets are exchanged have opened new avenues for traffickers to continuously exploit vulnerable people. At present, the Global Crime Index identifies the highest-risk regions for trafficking as Africa, Asia, Eastern Europe, and parts of Central and South America.

Countries outside these areas are far from exempt; traffickers utilize multiple destinations throughout Canada, the United States, France, Australia, and other “Tier 1” countries (as defined by the Trafficking Victims Protection Act) as transportation hubs to move victims unnoticed.

What is Human Trafficking?

Human trafficking refers to the criminal movement of vulnerable people, regardless of age or status, for the purpose of exploitation. There are several distinct areas of criminality that fall under this terminology:

Forced Labour

Forced labour is the exploitation of individuals by forcing them to work for extremely low (often unsustainable living) wages, engage in activities that present significant risks to their health and safety, work under duress or the threat of harm, or labour with no compensation or benefit to the worker whatsoever (therefore, equating to modern slavery). Forced labour victims are often men but frequently include women and children.

As of 2021, the ILO and UNICEF have noted a concerning increase in child labour, rising to an estimated 160 million children, particularly between the ages of 5-11. Children between the ages of 5-17 who are involved in hazardous work (work that is detrimental to their health and/or morals) have also been on the rise, increasing to 79 million victims since 2016. Common avenues for child labour exploitation include agricultural work (predominately farming and livestock herding), factory labour, domestic servitude, militias that use child soldiers, and the commercial sex trade. (Source)

Sexual Exploitation

Sexual slavery makes up a significant portion of human trafficking numbers, with women and children being the predominant victims. Individuals in this category are forced into prostitution rings, sold into international marriages without their consent (e.g. mail-order brides), and forced to engage in sexual acts for money—with the profits primarily or solely benefitting the controlling party.

Medical Exploitation

The Group of International Finance Centre Supervisors (GIFCS) is a long-established group of financial services supervisors that are focused on promoting the adoption of international regulatory standards—especially in the banking, securities, fiduciary, and AML/CFT sectors. The GIFCS represents the interest of its jurisdictional members for various banking matters under the umbrella of funds and securities activities.

Victims of medical exploitation (also referred to as the ‘red market‘) are often subjected to non-consensual experimentation and/or body modification. This includes organ harvesting, forced impregnation, and other forms of human experimentation done with no regard for the lasting harm caused to the involved subjects.

Despite reported decreases in 2020 (largely due to travel complications created by COVID-19), the urgent message of modern slavery remains the same: we must do better when it comes to protecting vulnerable people from human trafficking, and end this threat once and for all.

 

Why AML and KYC Protocols Matter

Human trafficking is a highly lucrative endeavour for criminals, with many of the activities involved in the sale and exploitation of victims being directly involved in money laundering or surrounding crimes.

Anti-money laundering (AML) and Know Your Customer (KYC) legislation sets valuable safeguards in place that, when widely adopted, can make it significantly more challenging for traffickers to operate covertly.

Proper AML and KYC practices can help identify key signifiers of criminal activities such as:

  • the use of “front” or shell companies to launder money
  • suspicious capital funnels from multiple (often unknown) sources
  • the use of alternative payment methods for nefarious purposes such as cryptocurrencies, prepaid credit cards, electronic transfers, and more
  • the concealment of beneficial ownership information
  • unusual financial behaviours (e.g. high-frequency transfers, multiple accounts, etc.), and more.

Global regulatory bodies like the Financial Action Task Force (FATF) and regional decision-makers in the EU and North America work continuously to update and refine current regulations (often collaboratively) to identify prevalent risk factors and address the challenges presented by evolving technology and criminal practices.

Reliable software tools to fight financial crimes linked to human trafficking should involve:

  • enhanced due diligence,
  • transparency into ultimate beneficial ownership structures,
  • adverse media screening and known associations with existing criminal networks,
  • watchlist monitoring,
  • politically-exposed persons (PEP) screening,
  • transaction screening,
  • and more.

Building a Safer Future with iComplyKYC

Though AML and KYC protocols are, as of yet, unable to fully prevent financial crimes linked to human trafficking, they are some of our most valuable first lines of defence.

At iComply, we are proud to take a firm and unrelenting stance when it comes to preventing the atrocities caused by human trafficking. We believe in the importance of safeguarding both individuals and organizations against criminal accessibility. We are proud to offer a modular suite of KYC and AML products that enable businesses around the globe to comply with local and global legislation designed to stop money laundering and the exploitation of tens of millions of vulnerable people.

iComply acknowledges and stands in support of transparency and education where the dangers of human trafficking are concerned. Our team remains committed to pursuing a safer global financial marketplace—through continued innovation and the development of digital tools you can trust when and where it matters most.

Learn more about the dangers of modern slavery and human trafficking and how the finance sector is working to end it here.

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Your Partners in Safety and AML Compliance

Learn more about the benefits of iComply’s award-winning suite of AML and KYC software by booking a demo today.

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Is your AML compliance too expensive, time-consuming, or ineffective?

iComply enables financial services providers to reduce costs, risk, and complexity and improve staff capacity, effectiveness, and customer experience.

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Ensuring Compliance in Fintech: Best Practices and Strategies
Ensuring Compliance in Fintech: Best Practices and Strategies

Compliance is a critical component for fintech companies to operate legally and ethically in a highly regulated environment. This article explores best practices and strategies for ensuring compliance in fintech. Best Practices...

The Importance of KYC Compliance for Fintechs
The Importance of KYC Compliance for Fintechs

The Importance of KYC Compliance for Fintechs Know Your Customer (KYC) compliance is crucial for fintech companies to verify the identities of their customers, mitigate risks, and adhere to regulatory requirements. This article...

Q3 2022 Regulatory Updates

Q3 2022 Regulatory Updates

Q3 2022 Regulatory Updates

Regulatory Actions and Updates from Around the Globe


Enforcement Highlights – Q3 2022

 

United States: 

  • The Securities and Exchange Commission (SEC) announced fraud charges against Equitable Financial Life Insurance Company for providing account statements to approximately 1.4 million variable annuity investors that included materially misleading statements and omissions concerning investor fees. Their penalty is $50 million.
  • The SEC announced charges against Health Insurance Innovations (HII) and its former CEO Gavin Southwell for concealing extensive consumer complaints about short-term and limited health insurance products HII offered.
  • The SEC announced insider trading charges against Ishan Wahi, a former Coinbase product manager, his brother, and his friend for perpetrating a scheme to trade ahead of multiple announcements regarding certain crypto assets that would be made available for trading on the Coinbase platform
  • The SEC filed insider trading charges against Stephen Buyer, a former U.S. Representative for Indiana’s 4th Congressional District. According to the SEC’s complaint, Stephen Buyer formed a consulting firm, Stephen Buyer Group, which provided services to T-Mobile and other clients. In March 2018, Buyer attended a golf outing with a T-Mobile executive, from whom he learned about the company’s then nonpublic plan to acquire Sprint. Buyer began purchasing Sprint securities the next day, and, ahead of the merger announcement, he acquired a total of $568,000 of Sprint common stock in his own personal accounts, a joint account with his cousin, and an acquaintance’s account.
  • The SEC separately charged J.P. Morgan Securities LLC, UBS Financial Services Inc., and TradeStation Securities, Inc. for deficiencies in their respective programs to prevent customer identity theft, in violation of the SEC’s Identity Theft Red Flags Rule (Regulation S-ID).
  • The SEC charged 11 individuals for their roles in creating and promoting Forsage, a fraudulent crypto pyramid and ponzi scheme that raised more than USD $300 Million from millions of retail investors worldwide, including in the United States. Those charged include the four founders of Forsage, who were last known to be living in Russia, the Republic of Georgia, and Indonesia, as well as three U.S.-based promoters engaged by the founders to endorse Forsage on its website and social media platforms, and several members of the so-called Crypto Crusaders—the largest promotional group for the scheme that operated in the United States from at least five different states.
  • The SEC charged Global Business Development and Consulting Corp. (Global) and its owner, Anthony J. Mastroianni, Jr., in connection with a $1.2 million fraudulent promissory note scheme targeting older Americans.
  • The SEC charged Granite Construction, Incorporated and its former Senior Vice President, Dale Swanberg, with fraud for inflating the financial performance of the major subdivision Swanberg managed. In 2021, Granite restated its financial statements from 2017 through 2019 to correct revenue and profit margin errors allegedly caused by Swanberg’s misconduct.
  • The SEC announced settled charges requiring Oracle Corporation to pay more than $23 million to resolve charges that it violated provisions of the Foreign Corrupt Practices Act (FCPA) when subsidiaries in Turkey, the United Arab Emirates (UAE), and India created and used slush funds to bribe foreign officials in return for business between 2016 and 2019.

Canada:

  • The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) announced that it has fined Cheetah Consulting Ltd. This money services business in Richmond, British Columbia, was imposed an administrative monetary penalty of CAD $33,000 on July 20, 2022, for non-compliance with Part 1 of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and its associated Regulations.
  • FINTRAC announced that it has fined Nu Stream Realty Inc. The real estate broker in Burnaby, B.C., received an administrative monetary penalty of CAD $230,423 for non-compliance with Part 1 of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and its associated Regulations.

United Kingdom:

  • The Financial Conduct Authority (FCA) announced fines of £12.6M against Citigroup’s international broker-dealer for failing to properly implement the Market Abuse Regulation (MAR) trade surveillance requirements relating to the detection of market abuse.
  • The FCA has fined The TJM Partnership Limited (in liquidation) £2,038,700 for failing to ensure it had effective systems and controls in place to identify and reduce the risk of financial crime and money laundering in its business operations.

Germany:

  • The Federal Financial Supervisory Authority BaFin announced that it imposed a securities violation fine of €200,000 on MFS Meridian Funds for failing to submit voting rights notifications within the prescribed period.

Singapore:

  • The Monetary Authority of Singapore (MAS) has imposed fines of $375,000 on UOB Kay Hian Private Limited for business conduct and AML/CFT failures.

Hong Kong:

  • The Securities and Futures Commission (SFC) has reprimanded and fined TC Capital International Limited for HK$3 Million and suspended its responsible officer for failing to discharge its duties as the sponsor in the listing application of China Candy Holdings Limited (China Candy). The disciplinary action followed the SFC’s investigation which found that TC Capital failed to:
    • 1) conduct reasonable due diligence on the third party payments made on behalf of two top customers of China Candy; and
    • 2) maintain proper records of the due diligence work allegedly done in relation to the listing application.
  • The SFC reprimanded KTF Capital Management Limited (KTFCM)—formerly known as Forchn International Asset Management Co. Limited and Rega Technologies Limited—and handed out a HK$400,000 fine for breaching Financial Resources rules. The SFC found that KTFCM failed to maintain its required liquid capital of approximately HK$2.8 million between 13 and 18 December 2018 and failed to notify the SFC when it became aware of its inability to comply with the financial resources requirements. It transpired that the almost HK$20 million deficit in KTFCM’s liquid capital was the result of an oversight in that it failed to anticipate its proprietary trading in shares would trigger adverse implications to its liquid capital calculation.
  • The SFC has reprimanded Rifa Futures Limited (Rifa) HK$9 Million for failure to comply with Know-Your-Client, Anti-Money Laundering / Counter-Terrorist Financing (AML/CFT), and other regulatory requirements between May 2016 and Oct 2018.
  • The SFC has reprimanded RBC Investment Services (Asia) Limited (RBC) and fined it HK$7.7 Million for regulatory breaches relating to mishandling of client assets.

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Is your AML compliance too expensive, time-consuming, or ineffective?

iComply enables financial services providers to reduce costs, risk, and complexity and improve staff capacity, effectiveness, and customer experience.

Request a demo today.

Ensuring Compliance in Fintech: Best Practices and Strategies
Ensuring Compliance in Fintech: Best Practices and Strategies

Compliance is a critical component for fintech companies to operate legally and ethically in a highly regulated environment. This article explores best practices and strategies for ensuring compliance in fintech. Best Practices...

The Importance of KYC Compliance for Fintechs
The Importance of KYC Compliance for Fintechs

The Importance of KYC Compliance for Fintechs Know Your Customer (KYC) compliance is crucial for fintech companies to verify the identities of their customers, mitigate risks, and adhere to regulatory requirements. This article...

Q3 2022 Regulatory Updates

October 2021 Regulatory Updates

October 2021 Regulatory Updates

Regulatory Actions and Updates from Around the Globe


Enforcement Highlights
– October 2021

 

United States: 

 

  • The SEC charged CanaFarma Hemp Products Corp. and co-founders with defrauding investors of nearly USD $15 million and misappropriating a majority of investor funds for personal use and unrelated purposes.

 

  • The SEC charged former broker and investment adviser Kenneth A. Welsh with misappropriating almost USD $3 million from his clients’ accounts in order to personally purchase gold coins and other precious metals.

 

  • The SEC announced that clearing agency Fixed Income Clearing Corporation (FICC) will pay USD $8 million in penalties to settle charges that it failed to enact adequate risk management policies within its Government Securities Division.

 

  • Credit Suisse Group AG has agreed to pay hundreds of millions in penalties, including nearly USD $100 million to the SEC, for violating the Foreign Corrupt Practices Act (FCPA) and misleading investors in a fraudulent loan scheme in Mozambique. 

 

United Kingdom:

 

  • The Financial Conduct Authority (FCA) also fined Credit Suisse over £147 million for significant failure to conduct adequate due diligence regarding loans worth over $1.3 billion, which the bank arranged for the Republic of Mozambique.

 

Hong Kong:

 

  • The Securities and Futures Commission (SFC) fined Ample Capital Limited $5.5 million and suspends its responsible officer for IPO sponsor failures.

 


Regulatory Updates

 

FATF: Updated Guidance for a Risk-Based Approach to Virtual Assets and Virtual Asset Service Providers

This latest update forms part of the FATF’s ongoing monitoring of the virtual assets and VASP sector and provides relevant examples and potential solutions to implementation obstacles. The 2021 Guidance includes updates focusing on updates and additional information in the following six key areas: 

  • Clarification of the definitions of virtual assets and VASPs
  • How the FATF Standards apply to stablecoins
  • Related risks and tools available to countries to address money laundering and terrorist financing risks for peer-to-peer transactions
  • Licensing and registration of VASPs
  • Public and private sector guidance on the implementation of the “travel rule”
  • Principles of information-sharing and co-operation amongst VASP Supervisors

 

 

FinCEN: Updated Suspicious Activity Reports Statistics

The Department of the Treasury and the Financial Crimes Enforcement Network (FinCEN) recently released updated statistics on the SARs submitted up to the end of September 2021, showcasing an anticipated record high of over 3,000,000 SARs filed by the end of the year. 

The challenge now facing enforcement agencies is to sift through the high volumes of reports to determine quality vs quantity. The AML Act of 2020 has been the biggest proponent of improvement in the quality of meaningful feedback and trends, with the purpose of encouraging higher-quality reporting, not simply higher quantity.

 

learn more

Is your AML compliance too expensive, time-consuming, or ineffective?

iComply enables financial services providers to reduce costs, risk, and complexity and improve staff capacity, effectiveness, and customer experience.

Request a demo today.

Ensuring Compliance in Fintech: Best Practices and Strategies
Ensuring Compliance in Fintech: Best Practices and Strategies

Compliance is a critical component for fintech companies to operate legally and ethically in a highly regulated environment. This article explores best practices and strategies for ensuring compliance in fintech. Best Practices...

The Importance of KYC Compliance for Fintechs
The Importance of KYC Compliance for Fintechs

The Importance of KYC Compliance for Fintechs Know Your Customer (KYC) compliance is crucial for fintech companies to verify the identities of their customers, mitigate risks, and adhere to regulatory requirements. This article...

Ethics of AI in Facial Recognition – Credit Unions

Ethics of AI in Facial Recognition – Credit Unions

Ethics of AI in Facial Recognition – Credit Unions

Barb MacLean, VP of Integration & Analytics at Celero, discusses the responsibility and ethical impacts of credit unions using facial recognition in their back office

What are the top challenges facing credit unions in today’s marketplace​?

Differentiation. Why would someone choose a credit union over another financial services provider? There is a huge opportunity for credit unions to work for a new kind of member who wants to support their local community, wants to derive value from associating with a banking provider vs just paying fees to a faceless and valueless corporate entity, who shares the values (and shares in the value) of the environmental, social and corporate governance that credit unions are well-positioned to provide. And that credit union may only provide a small part of the overall financial services capabilities that a member needs. Credit unions have a long history of working on behalf of affinity groups. The perspective of who has an affinity for what purpose needs to shift to harness global mobility and association. And if credit unions collectively aren’t focused on enabling people who for many reasons aren’t well served by traditional financial services, then as an industry we’re doing it wrong.

The building blocks of the technology needed to provide financial services are getting cheaper, but the skillsets and mindsets ready and knowledgeable about how to use modern technology can be hard to find. Changing the traditional ways of making decisions and running a business – decisions by committee(s) who sometimes have no experience with the new possibilities that commoditized cloud-based service unlock, fixed budget cycles and related fixed multi-year roadmaps, reliance on the same business model that was built for the paper-based industrial age – is key to enabling future-focused innovation.

 

How have credit unions adapted to digital customer journeys?

Credit unions have focused on enabling truly digital journeys, something that aligns to the members’ expectation of being able to start, pause, and complete at a time and place, and using the method or device of their choosing. For a new member joining a credit union, that experience should be a positive one. And if that member is choosing to interact with the credit union in the time and place of their choosing that doesn’t involve the credit union branch, you obviously need to be able to actually enable them to complete all of the steps without needing to wait for someone in the credit union back office to take an action. Credit unions have focused on where they can remove friction points in that journey, minimize the time to accessing the capability they’re looking for, whether that’s an ability to go pay a bill or send an eTransfer to a friend.

 

How much of a role did the global health crisis play in the transition to digital-first tools?

Many credit unions were already there. There are some great examples of credit unions that have been doing this for years, such as Implicity Financial, Outlook Financial, Achieva Financial, Accelerate Financial. And those are just examples from Manitoba! But clearly, things changed completely for everyone in the last 16 months. And in conjunction credit unions have been focused on many avenues to ensure they stay connected to their members, from ensuring they have secure access to their systems outside their branch network to be able to work remotely, to moving workloads to cloud-hosted systems.

 

What are the top misconceptions that banking/credit union customers have about facial
recognition tools?

There are concerns about security and privacy. What is that information being used for? It’s one thing to use other mechanisms for authentication and authorization, like a password that you can change. But you can’t go and get a new face. A second is that it is hard to implement. As with many new technologies, human change and helping people to understand and change their behaviours is the harder part, not necessarily that it’s hard to implement technically.

 

How has facial recognition transformed the way credit unions perform remote identity
verification today?

It’s not transformational yet. The adoption of using facial recognition amongst credit unions is still low.

 

What ethical considerations should credit unions account for when building out digital
customer journeys and services that utilize facial recognition?

Ethics is such an important discussion that doesn’t get enough airtime. Credit unions should be asking and answering questions like: do members understand how their information is being collected, used, stored, and shared? How is their consent being gathered, and how can they withdraw their consent? How are vendors of the tools and technology underpinning the solutions we use for facial recognition building with an ethics-first mindset? How are biases within the data used to create the models that assess the facial recognition images removed? What recourse or support will members have when they believe their data has been used inappropriately? Who has accountability?

 

 

What considerations should be taken when implementing facial recognition into a company’s back-office onboarding workflows? (Essentially, how would this impact credit unions in day-to-day operations?)

Start with re-examining the process entirely. Better yet, start with the end in mind: how would you go about this if you were a new financial institution, with a focus on meeting the member’s needs and creating an experience that best satisfied their jobs to do, vs your own. And in envisioning that future state, it will become clear what will need to change to get there vs how you are doing things today. And then you can focus on how the tools and technology will enable the people on your teams who are supporting this member journey, vs ending up in a scenario where any question on what happens in the process is “the computer says so”. That enabling of your teams is key to unlocking where the true value of the human is in a digital process.

 

What data privacy and security measures should credit unions put into practice when using facial recognition?

Embed privacy and security at the time of design. Many best practice examples from OWASP to Microsoft are broadly applicable to any solution design, including those that make specific use of facial recognition. Credit unions should also consider balancing risk management and fostering innovation as equally important objectives. Risk will never be completely eliminated, so focus instead on leveraging a financial institution’s core competency of managing, and pricing. Is a well-proven, understandable, and replicable facial recognition algorithm more or less risky than requesting a human verify the authenticity of an identification document?

 

 

Anything else you would like to share with our audience that wasn’t covered above?

Some further reading for those interested in the topic and ethics in technology in general, including the 10 principles of Canada’s Digital Charter, is listed below:

 

 

Author — BARB MACLEAN

Barb MacLean is the VP of Integration & Analytics at Celero. She has spent 20 years learning, implementing, and building banking, payments, and integration platforms for Canadian credit unions. If you ever need a phone-a-friend for Star Wars trivia or a last-minute karaoke buddy, you can tweet @barbmaclean.

learn more

Is your AML compliance too expensive, time-consuming, or ineffective?

iComply enables financial services providers to reduce costs, risk, and complexity and improve staff capacity, effectiveness, and customer experience.

Request a demo today.

Ensuring Compliance in Fintech: Best Practices and Strategies
Ensuring Compliance in Fintech: Best Practices and Strategies

Compliance is a critical component for fintech companies to operate legally and ethically in a highly regulated environment. This article explores best practices and strategies for ensuring compliance in fintech. Best Practices...

The Importance of KYC Compliance for Fintechs
The Importance of KYC Compliance for Fintechs

The Importance of KYC Compliance for Fintechs Know Your Customer (KYC) compliance is crucial for fintech companies to verify the identities of their customers, mitigate risks, and adhere to regulatory requirements. This article...

Vaidyanathan Chandrashekhar

Vaidyanathan Chandrashekhar

Advisors

“Chandy,” is a technology and risk expert with executive experience at Boston Consulting Group, Citi, and PwC. With over two decades in financial services, digital transformation, and enterprise risk, he advises iComply on scalable compliance infrastructure for global markets.
Thomas Linder

Thomas Linder

Advisors

Thomas is a global tax and compliance expert with deep specialization in digital assets, blockchain, and tokenization. As a partner at MME Legal | Tax | Compliance, he advises iComply on regulatory strategy, cross-border compliance, and digital finance innovation.
Thomas Hardjono

Thomas Hardjono

Advisors

Thomas is a renowned identity and cybersecurity expert, serving as CTO of Connection Science at MIT. With deep expertise in decentralized identity, zero trust, and secure data exchange, he advises iComply on cutting-edge technology and privacy-first compliance architecture.
Rodney Dobson

Rodney Dobson

Advisors

Rodney is the former President of ADP Canada and international executive with over two decades of leadership in global HR and enterprise technology. He advises iComply with deep expertise in international service delivery, M&A, and scaling high-growth operations across regulated markets.
Praveen Mandal

Praveen Mandal

Advisors

Praveen is a serial entrepreneur and technology innovator, known for leadership roles at Lucent Bell Labs, ChargePoint, and the Stanford Linear Accelerator. He advises iComply on advanced computing, scalable infrastructure, and the intersection of AI, energy, and compliance tech.
Paul Childerhose

Paul Childerhose

Advisors

Paul is a Canadian RegTech leader and founder of Maple Peak Group, with extensive experience in financial services compliance, AML, and digital transformation. He advises iComply on regulatory alignment, operational strategy, and scaling compliance programs in complex markets.
John Engle

John Engle

Advisors

John is a seasoned business executive with senior leadership experience at CIBC, UBS, and Accenture. With deep expertise in investment banking, private equity, and digital transformation, he advises iComply on strategic growth, partnerships, and global market expansion.
Jeff Bandman

Jeff Bandman

Advisors

Jeff is a former CFTC official and globally recognized expert in financial regulation, fintech, and digital assets. As founder of Bandman Advisors, he brings deep insight into regulatory policy, market infrastructure, and innovation to guide iComply’s global compliance strategy.
Greg Pearlman

Greg Pearlman

Advisors

Greg is a seasoned investment banker with over 35 years of experience, including leadership roles at BMO Capital Markets, Morgan Stanley, and Citigroup. Greg brings deep expertise in financial strategy and growth to support iComply's expansion in the RegTech sector.
Deven Sharma

Deven Sharma

Advisors

Deven is the former President of S&P and a globally respected authority in risk, data, and capital markets. With decades of leadership across financial services and tech, he advises iComply on strategic growth, governance, and the future of trusted data in AML compliance.