How Law Firms Can Use Law Society Rules to Elevate Client Trust
Your clients expect smooth, secure interactions, and when compliance is clunky, it shows.
We know as much as anyone, no one LIKES going through an identification procedure, but they will tolerate a minimal amount of intrusiveness.
The more back-and-forth, the more time between steps, the more emails, video calls, document submissions, document resubmissions, another video call… the more frustrated your customer becomes.
You’ve seen it, we’ve seen it, they’ve felt it and they don’t want to go through the hassle, again.
But virtual verification doesn’t need to be time-consuming, error-prone, cumbersome, costly, or leave a bad first impression.
Let’s take a look at your law society’s newly imposed standards for virtual verification:
-
- Comprehensive Risk Assessment:
- Real-time monitoring of sanctions, PEPs, and all adverse media.
- Virtual Meetings:
- Peer-to-peer video calls with IDs present.
- Photo ID Authentication Technology:
- Authenticate government-issued photo IDs by detecting security features, watermarks, MRZ, and barcodes using technology.
- Identity and Data Validation:
- Validate user name, age, and address, and perform biometric facial matching and liveness detection to verify that the person matches the ID.
- Detailed Record-Keeping:
- Retain applicable dates and documents obtained for easy retrieval during audits or reviews according to law society rules.
- Comprehensive Risk Assessment:
Financial regulators such as FinCEN and FINTRAC, have been increasing the requirements for law firms to screen, monitor, and report on their clients for money laundering, human trafficking, and the financing of terrorism.
But beyond meeting all these requirements, you should consider the day-to-day workflows of your law office administration staff.
How much time is being spent on back-and-forth emails, data and document collection, or record-keeping?
It should be done in minutes, not hours.
We’ve seen many large law firms who have loosely patched together siloed systems for sanctions and political exposure checks, conflict checks, practice management, corporate due diligence, and are now struggling to fit virtual verification solutions into the mix.
This bandaid approach has fragmented their operations, has caused gaps or bottlenecks of information, and most importantly – invites risk to slip through the cracks.
Or smaller firms who try to do everything manually only to find that it hampers their business growth, demands excessive human capital, and results in significant human error.
Our solution, an integrated system for law firms to take the headache out of compliance by streamlining every step of the virtual verification process and integrating it seamlessly into your administrative operations.
From risk assessment, to live video calls, photo ID authentication or dual process method, real-time biometric facial recognition, custom document collection, and detailed record keeping— all in one turnkey system.
Meet your law society compliance requirements, save time with simplified workflows, and offer your clients the white-glove experience they deserve in a single, streamlined solution.
