Sarah, the operations lead at a national insurance company, knew their onboarding process was holding them back. While their coverage options were competitive, signing up new clients felt slow and outdated. Customers were frustrated by repeated document requests and long wait times. Some even gave up before their policies were activated.
Sarah needed a solution that was fast, secure, and customer-friendly—and that’s when she discovered iComply.
A Seamless KYC Experience
Before iComply, clients had to email sensitive documents and wait for manual identity checks. Onboarding often stretched into days or weeks as Sarah’s team struggled to verify IDs, cross-check watchlists, and track missing forms.
With iComply, everything changed. Clients uploaded documents through a secure, branded portal, and iComply’s automated KYC system verified identities in real time. Sanctions screening, biometric checks, and document authentication were all completed instantly—no more back-and-forth emails or manual follow-ups.
Faster Onboarding, Happier Clients
Onboarding times dropped by over 50%, and customer satisfaction scores improved by 25% within months. Clients appreciated the fast, seamless process, and Sarah’s team had more time to focus on customer relationships instead of manual compliance tasks.
Audits became easier too—every verification step was logged automatically, and reports were generated with a single click, making regulatory reviews stress-free.
Turning Compliance into a Strength
By adopting iComply, Sarah’s team turned a cumbersome process into a streamlined customer experience. Clients felt valued, secure, and reassured from day one.
If your onboarding process feels like a roadblock, iComply can help you turn it into a competitive advantage. Let’s make compliance simple, secure, and client-friendly.
